Returns

If you feel like you do not like your watch after receipt, you can send it back to us within 30 days after delivery free of charge.

Please make sure that all returned items are in their original condition and are sent back to us in the original packaging. Of course it is okay to try on an item as you would in a store, but please do not wear items you are returning.


EU customers

The following link will take you to our returns portal, where you can use your order number and email to process your free return online.

Returns portal



Customers outside the EU

Please contact us at support@sternglas.de before returning the order - we are happy to provide you with return instructions.


As soon as the package has reached us, we will refund your money within 14 days.

 

Complaints

There is something wrong with your timepiece? We are sure we will find a good solution. Please get in touch with us via support@sternglas.de or via Contact and you will hear from us latest within 48 hours.