Returns

If you feel like you do not like the watch after getting it delivered to you, you can send it back to us within 14 days after delivery. Returns from within the EU are free of charge. Returns from countries outside the EU are at your own expense.

EU customers

If you live within the EU you can return your watch free of charge. Just follow the instructions in our return portal:  https://sternglas.shipping-portal.com/returns/procedure/parcel/
There you can create a print-out return label. You will be able to send back the return with this label. After receiving your returned goods, we will transfer you the refund as soon as possible.

Customers from outside the EU

Returns from countries outside the EU are at your own expense. 
Please contact us at support@sternglas.com before returning the order - we are happy to provide you with return instructions to avoid customs issues.

We will provide you with a print-out return label. You will be able to send back the return with this label. After receiving your returned goods, we will transfer the refund as soon as possible. We will deduct the cost for the return label from the refund amount (depending on the currency you paid with):

EUR 35,00
USD 39,00
GBP 30,00
JPY 4200,00
CAD 51,00
SGD 53,00
AUD 57,00
NZD 60,00

 

Please ship all returns to the following address:

Sternglas GmbH
Eimsbütteler Chaussee 23
20259 Hamburg
Germany

 

Complaints

There is something wrong with your timepiece? We are sure we find a solution. Please get in touch with us via support@sternglas.com or via „Contact“ and you will hear from us as soon as possible.