Instructions on cancellation
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason (you can find all the information about the extended 30 days right to cancel in our terms and conditions).
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Sternglas GmbH, Eimsbütteler Chaussee 23, 20259 Hamburg, Deutschland, email@example.com, Phone: +49 (0)40 999993 69) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
Please don't send any returns to this address!
For returns, please use our returns portal or reach out to us via phone or e-mail.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model cancellation form(If you want to cancel the contract, please fill out the form below and send it back to us)
– To Sternglas GmbH, Eimsbütteler Chaussee 23 , 20259 Hamburg, firstname.lastname@example.org, Deutschland
– I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
– Ordered on [*] / received on [*]
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this for is notified on paper)
[*] Delete as appropriate
We will bear the cost of returning the goods.
More information can be found in our return policy.